Guest Directory
Guest Directory
Everything you need to know during your stay at Pacific Grove Plaza.
2026 Welcome Letter
Dear Valued Owners and Guests,
Welcome to Pacific Grove Plaza. We hope you will enjoy this and all future visits to the Monterey Peninsula, with its wonderful weather and world-class attractions.
We're located right in the middle of a wonderland of outdoor activities, and our staff is always happy to help you make the most of your stay. A few notes: Tuesday is linen exchange day, trash is picked up daily, and our new adjustable showerheads should be handled gently.
We welcome your feedback, and we thank you for staying with us.
— The staff of Pacific Grove Plaza
During your stay
Guest Services
Check In
Check-in time is 4:00 PM. On Fridays only, check-in is available until 7:00 PM. If you or your guests are arriving late, the resort does have a lock box.
Check Out
Check-out time is 11:00 AM. The garage remote control and key cards may be left in the box located in the elevator lobby.
Coffee Service
One coffee packet is provided for the first night of your stay. Additional coffee packets are available for purchase.
Elevator
Office hours are 9:00 AM – 6:00 PM Monday–Thursday, 9:00 AM – 7:00 PM Friday, and 9:00 AM – 5:00 PM weekends and holidays. After these hours, the elevator will bypass the A-level and the desk enclosure will be locked.
Emergency
In the event of an emergency, medical or otherwise, please contact the Front Desk for immediate attention. Please familiarize yourself with the fire safety guide posted on your door.
Parking
The garage is secured with a remote control and key card. The IN-GATE on 17th Street requires your key or remote. The OUT-GATE on 18th Street is marked EXIT and only requires that you drive up to it.
Guest Laundry
A washer and dryer are available on C-Level. A change machine is located in the laundry area.
Heating/Cooling in the Unit
The wall-mounted thermostat in your unit controls heating and ventilation only. There is no air conditioning or chilled air.
Linen Services
Tuesday is linen exchange day. You'll find a laundry basket in the hallway or bedroom closet — place your used sheets and towels in it outside your room. Other days can be arranged through the Front Desk.
Pet Policy
We are a no-pet facility. If you have a service animal, please register it with the Front Desk at check-in.
Sanitary Wipes
Please do not flush sanitary wipes or baby wipes — we have sensitive plumbing.
Smoking
The Association has deemed the resort a non-smoking facility, except for specifically designated areas. Smoking is only permitted in the designated smoking area of the parking garage.
Trash Pick-Up/Recycling
For trash removal, tie the trash bag and place it outside your unit door. Staff will pick it up daily and leave a new bag. Blue recycling bins are emptied and returned the same day.
Wi-Fi
Complimentary Wi-Fi is available throughout the resort. Network: PGPLAZA. The password is in the welcome letter in your unit.
Need something?
The front desk is here to help: (831) 373-0562.